The impact of social
media cannot be ignored. It’s already changing how businesses conduct marketing,
sales, and customer support. Social Media provides
virtually instant access to information throughout the world, thus giving
businesses the ability to share news about their products and services with
people that were once out of reach. Social media is easily one of the fastest
growing (free) benefits of technology today. 
Companies are definitely not wasting their time with social media profiles.
In just a few years, Facebook, Twitter
and other social media have changed the way we communicate about everything
from the brands we like (or dislike) to the way we shop and how we manage
projects. With the technology still maturing – along with some of its more
colourful users – social media is a powerful tool for connecting with customers
because the cost of reach is low and the number of people it reaches is
potentially very high.
“Currently,
social media tools like Facebook and Twitter are primarily a PR tool, and are
prone to comments and trends. And things that are trending carry more weight in
the media than in reality, so companies tend to give them a lot of credence,”
Mittelmark says.
Embracing social
media for business offers huge potential for generating discussion about your
products and services and, eventually, winning new customers. It’s free
and carries very little downside.  
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